1. Introduction
At NatureLust, we are committed to safeguarding the privacy of our visitors and guests. Because we curate bespoke itineraries built around individual travelers, families, and groups, we collect and process details strictly required to deliver personalized travel planning, booking coordination, and on-ground support in Bali.
2. Information We Collect
We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about our services, submitting travel inquiries, or booking custom experiences. This includes:
- Contact Details: Your name, email address, and phone number (primarily for WhatsApp communication).
- Travel Details: Desired travel dates, group size, budget scope, dietary preferences, special interests, and fitness levels.
- Documentation: Passport copies and flight coordinates (required strictly for securing national park permits, local ferry bookings, or boutique stay registrations).
- Feedback Data: Any reviews, critiques, or testimonials you choose to share with us post-tour.
3. How We Use Your Information
Your details are processed to manage bookings and customize itineraries. Specifically, we use your information to:
- Design, modify, and finalize your customized travel itinerary.
- Coordinate and lock down stays with hotel, villa, and resort partners.
- Arrange private transport drivers, local cooperative guides, trekking permits, and adventure operator bookings.
- Communicate itinerary progress and offer 24/7 on-ground assistance during your holiday.
- Process necessary payments and financial transaction updates.
4. Information Sharing and Disclosure
We hold your privacy in high regard. We share data only on a strictly necessary basis:
- Local Suppliers: We share essential identifiers (such as guest name and passport details for permit validation) with local guides, boat operators, and stay managers in Bali.
- No Commercial Sale: We never sell, lease, trade, or distribute your email address, phone number, or personal details to third-party marketing companies.
- Legal Obligations: We may disclose information if required by Indonesian or international laws to comply with legal processes or government authorities.
5. Data Security & Retention
We implement appropriate technical security measures to protect the safety of your personal information. Our booking forms utilize secure connection protocols, and access to itinerary database files is strictly restricted to NatureLust coordinators. We retain your travel records only as long as necessary to facilitate your trip and maintain tax/legal compliance.
6. Your Rights
You have the right to request access to the personal data we hold about you, request corrections to inaccurate entries, or ask for the deletion of your files after your travel dates. For any such queries, write to us directly at [email protected].
Last Updated: August 2026